Liverpool Veterans HQ Privacy Policy

This privacy policy covers both the website and in-person visits to Liverpool Veterans HQ

Contact Details

Name: Liverpool Veterans HQ
Address: 28 St. Domingo Vale, Everton, Liverpool, L5 6RW
Phone Number: 0151 261 9878
E-mail: ian.tumilty@veteranshqliverpool.com
Web address: https://www.veteranshq.org.uk

Collected Personal Information

We currently collect and process the following information:

  • Name, address

  • Email address

  • Contact number

  • G.P. details

  • Next of Kin details

  • Details of military service (for example regiment or ship that you served with)

  • Military service, including service number

  • Prison number etc. when appropriate

  • Addiction issues, if applicable

  • Mental health issues, if applicable

  • Physical issues

  • Housing issues

  • Employment and training

  • Support mechanisms in place

  • Race

  • Gender

  • Sexual orientation

  • Disability

How We Collect Personal Information

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • We collect and process your personal data in the performance of a contract or to provide a support service to you as a client/beneficiary with your consent.

  • We collect and process your personal data in the performance of an NHS contract to provide a support service to you as a client/beneficiary under legitimate interest. We collect and store your personal data as part of our legal obligation for business accounting and tax purposes.

We also receive personal information indirectly, from referral partners.

  • NHS Op Courage

  • Op Nova

  • HMP estates across the North West of England

  • HM Probation

  • NHS MerseyCare

  • Liverpool City Council

  • NHS Reconnect

  • Care After Combat

Why We Collect Personal Information

We use the information that you have given us to assess the correct level of support and if any referrals are required to a statutory agency, e.g. NHS Op Courage.

We may share this information with the following:

  • Op Courage

  • Op Restore

  • Op Nova

  • NHS Crisis teams

  • HM Probation services.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

Your consent. You can remove your consent at any time. You can do this by contacting Liverpool veteran’s HQ Data protection officer.

How We Store Your Personal Information

Your information is securely stored.

We keep all information electronically via a secure server, which is password-protected and cannot be accessed remotely.

We store any paper-based data in a locked metal filing cabinet. This is then securely destroyed when no longer required or we receive a request to destroy this data. All data is kept for a minimum of 6 years plus the current year. We will then dispose of your electronic information via our IT support. All paper-based data will be securely destroyed.

Your Data Protection Rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@veteranshqliverpool.com  if you wish to make a request.

Financial Data

When making a donation, or any other similar payment, on the Veterans HQ website, we may collect personal information such as your billing address and payment details. Please be assured that this information is used solely for the purpose of processing your donation. We do not use, process, or share this information for any other purposes.

The payment process is provided by Stripe, please see their privacy policy for more details.

How To Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@veteranshqliverpool.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Last Updated: 29/02/2024